Refund policy

Return & Replacement Policy — Buymaak
At Buymaak, every order is quality-checked and sealed with a Buymaak security sticker before dispatch. To keep prices low and protect against fraud, we accept return/replacement requests only in the following cases:
When We Accept a Return / Replacement
Wrong product received — the item delivered does not match what you ordered (wrong product, wrong colour, or wrong variant).
Damaged or broken product — the item arrived physically damaged or is not working out of the box.
We do not accept returns for change of mind, dislike of colour/design after opening, or minor differences in shade due to screen lighting.
Mandatory: Unboxing (Open-Box) Video
To raise a return or replacement request, you must provide a clear, uncut unboxing video recorded at the time of opening the parcel. The video must show:
The sealed package with the Buymaak security sticker intact before opening — the sticker must be clearly visible in the video.
The package being opened in one continuous shot (no cuts, pauses, or edits).
The product mismatch or damage clearly visible.
⚠️ Important: Requests without a valid unboxing video showing the intact security sticker will not be accepted. We strongly recommend recording a video every time you open a Buymaak parcel.
How to Raise a Request
Contact us on WhatsApp within 48 hours of delivery.
Share your Order ID, the unboxing video, and photos of the product and packaging.
Our team will verify and respond within 24–48 hours.
Resolution
Verified wrong/damaged product: We will send a free replacement, or issue a full refund if a replacement is unavailable.
Refunds (where applicable) are processed within 5–7 business days to your original payment method, or via UPI for COD orders.
Conditions
The product must be unused, with all original packaging, accessories, and tags.
Return requests raised after 48 hours of delivery will not be accepted.
Buymaak reserves the right to reject requests where the security sticker is missing, tampered, or not visible in the video.
Questions? Message us on WhatsApp — we're happy to help.